Shipping Policies
Shipping Timeline
All orders typically process to ship within 24-48 hours. Our average shipping time is 4-6 business days. We ship orders via UPS and USPS.
Online Orders
Online orders for shipment within the United States may be placed through our Sophie's Organics Website.
Cancellations and Order Changes
Our support team will try to honor order change requests, but once an order has been placed, no cancellations or modifications are guaranteed.
Return Policy
For returns and purchases of our products made at any other retailer, please consult the return and exchange policy at that retailer.
Sophie's Guarantee - If for any reason you or your baby aren’t 100% satisfied with the food, please reach out to us at hello@sophiesorganics.com. We would love the opportunity to make it right. Please note, that Sophie's Guarantee does not cover any issues regarding shipping delays, customer ordering errors or items purchased from retail.
Due to the nature of the littles we feed, you can rest assured all the products you receive are new, unused, and unopened. We do not sell anything that has been returned.
If there is an issue with your order or damaged items please reach out to customer support. To assist you swiftly please include:
- Order Number
- A description & photos of the damaged item
- Please hold on to the product in case we need further information